Pre-Order Policy

Our garments are manufactured in small production runs and available to pre-order to our subscribers first before they become available in-store. Pre-orders mean we can grow sustainably by keeping what we produce to a minimum, reducing waste.

 

How does it work?

A pre-order is an order placed for an item that is in production but has not yet dropped in store.

To pre-order an item:

1. Simply add an item in your preferred size (where available) to your cart, as you would for a normal order.

2. You will then need to follow the checkout process, as normal and pay for your item in full.

3. Your order will be dispatched on the date provided on the product page by your chosen shipping method. We’ll keep you updated on the progress of your pre-order by email.

 

Can I cancel a pre-order?

Changed your mind? You have until the order cut off time to cancel your pre-order. Please email us at info@isla.net.au.

 

Can I return or exchange a pre-order?

Yes, we accept returns and exchanges on all orders including pre-orders. Our Return Policy can be found here.