PRE-ORDER POLICY

We are a slow fashion independent brand and only produce in limited production runs. Pre-order means we can grow sustainably while keeping what we produce to a minimum.

How does it work?

A pre-order is an order placed for an item that has not yet dropped in-store. It is still in production and ready to ship within a few weeks.

To pre-order an item:

1. Simply add an item in your preferred size (where available) to your basket, as you would for any normal order.

2. You will then need to follow the checkout process, as normal and pay for your item in full.

3. Your order will be dispatched on the date provided on the product page by complimentary standard shipping. We’ll keep you updated on the progress of your pre-order by email.

Can I cancel a pre-order?

Changed your mind? Please email customer care at info@isla.net.au

Can I return or exchange a pre-order?

Yes, we accept returns and exchanges on all orders including pre-orders. Please take a look at our Returns & Exchanges page here for more information.